Support and Assistance Services2017-07-22T01:05:14+00:00

SUPPORT AND ASSISTANCE SERVICES

Support, assistance, advisory. Expertise available when you need it.

Responsive product and support teams
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Online and offline smartphone access
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Support plans – your way.

BraveGen Support is available to you when you need it. Support analysts are highly trained specialists in the capabilities and functions that make up the BraveGen suite of applications.

Standard plans are available for email and phone support during your local business hours. And we can also customise a support plan that works for your situation.

Support plans are there to assist you to quickly resolve any issues. We also have Assistance Plans to assist you with using BraveGen and managing related tasks and processes.

Value

  • Gain access to experienced product experts.
  • Get rapid resolution to production issues.
  • Receive support services that are typically not included in on-premise installations.
  • Benefit from the multi-tenant SaaS delivery model where any issue resolution for any customer can also benefit you.

Your Virtual Assistant.

We offer assistant services that you can use as much, or as little, as you require.

You may need assistance with data collection and reporting at those busy year end periods. You may need help with the general housekeeping tasks of the system, user management, adding and updating details and the like, on an as-and-when needed basis.

Our assistant services are extremely cost effective. This is because we want to encourage you to lean on us when you need.

After all, your success with BraveGen is our success.

We can help with collecting your data from across your organisation and ensuring it goes in to BraveGen using the usual method ensuring a clear audit trail.

We can follow up with your staff and suppliers to ensure data is provided on time as well as check for errors and anomalies and approve the data in the system.

As always, every process will be well documented in BraveGen ensuring a smooth handover back to you.

We can build new reports and dashboards in our business intelligence tool to meet your specific requirements.

And we can help run and distribute your reports to different audiences on a given schedule.

You can take over at any time with report development based on the initial work we do for you. You own the work.

We can help with the general administration and up-keeping tasks of BraveGen. Managing users, adding and updating information and ensuring data is correctly categorised for reporting purposes.

We can help with whatever system related assistance you need. Just talk to us.

Advisory services.

With our partner ecosystem we can assist with expert advisory services to help meet specific challenges as they arise.

We specialise in helping clients who want to take a strategic approach to sustainability.

Sustainability Assessments – jump-start or review your sustainability journey. We can help you with your sustainability roadmap, materiality assessments and peer benchmarking.

Stakeholder Engagement – identify, prioritise, and engage your internal and external stakeholders.

Supply Chain Management – identify risks and opportunities in your supply chain, and take steps to mitigate and improve sustainability performance all along the value chain.

Carbon Footprinting – establish your greenhouse gas (GHG) emissions and report them to meet with international standards like the GHG Protocol and ISO 14064.

Waste Auditing – assess your current waste streams, identify landfill diversion opportunities, and turn waste costs into new sources of revenue.

Water Footprinting – measure your organisation’s water use and identify with any issues of local water scarcity and quality.

Product Life Cycle Assessments (LCAs) – measure the environmental impacts of your products and services and identify risks and opportunities.

Sustainability Reports – we work with first-time reporters through to seasoned experts. We can help get you started or assist with a fresh pair of eyes.

Sustainability Questionnaires and standards – we can help prepare your responses to popular reporting programs and standards including

  • Global Reporting Initiative (GRI)
  • Carbon Disclosure Project (CDP)
  • LBG Online (LBG)
  • Dow Jones Sustainability Index (DJSI)
  • UN Global Compact Ten Principles (UNGC)
  • UN Sustainable Development Goals (SDGs)
  • Infrastructure Sustainability Council of Australia (ISCA)
  • AA1000 AccountAbility Principles (AA1000)

Communications Audit – review your current marketing efforts to check for green-washing or misleading claims.